I haven't received or I accidentally deleted the email with the information to print my tickets. What should I do?
Please check your Spam folder to ensure that the email containing the link to your tickets is not there. If you've deleted the email and it cannot be retrieved from your trash, please call us at the number below.
I can see my tickets, but I can't get them to print.
Check to make sure the printer is connected to your computer, plugged in and turned on. If your printer was already on, turn it off and restart it after 15 seconds. If this does not work, restart your computer. If this does not work, you may either need to update your version of Adobe Reader/Acrobat, or update your printer driver.
How do I update my printer driver so I can get my tickets?
In your computer's control panel, you'll find an icon for “Printers and Faxes.” Click on the “File” menu and select “Server Properties.” In the window that will come up, select the “Drivers” tab. Select your printer in the “Installed printer drivers” list and click the “Replace” button below. When prompted, click “Yes” and the system will guide you through updating your printer drivers. Restart your computer before attempting to print the tickets again.
Note: If this does not work, you may need to contact your printer's manufacturer for further assistance.
Where do I find the current version of Adobe Acrobat or Reader?
What if I print more than one copy or a photocopy is made of my tickets?
You can reprint your electronic tickets as many times as you like, but we highly recommended that you only print your tickets once. This is because only one copy of a given ticket will be able to be scanned and allow admittance into your event. Please therefore make sure that you take only one copy of each ticket you purchase to the venue, since you are responsible for printing the tickets. If you take, for instance, two copies of the same ticket, only one ticket will be scanned in and the other ticket would be considered invalid.
My event has been cancelled or rescheduled. What happens now?
If your event has been cancelled you will be refunded the total order amount, except for the delivery fee. If your event has been rescheduled, your tickets will be honored for the rescheduled date and time. You should contact the ticket seller supplying your purchase for information about cancelled event refunds and new event postponement dates.
What do I do if my tickets were lost, stolen or destroyed?
If your tickets have been destroyed, simply reprint them. Once printed, tickets should be stored in a safe place until the day of the event. If your tickets have been lost or stolen, you should contact your ticket seller to see if the tickets concerned could be cancelled out and re-issued. This would prevent a third-party from using your lost print-outs and causing problems at the venue during (or prior to) the event.
Are printed tickets guaranteed to get me in?
Yes, printed tickets hold the same validity as hard (aka: cardboard) tickets and carry our same website guarantee.
I don't have access to a printer, what do I do?
Tickets must be printed to gain entry into the venue. Try saving your tickets to a portable external storage device such as a “thumb drive” or “memory stick” and take them to a local copy center to be printed. (Fees based on store will apply.) A local public library may also be able to provide such services.
Still need help?
For questions about your purchase, please contact your ticket seller listed on your receipt or in your order summary.
For technical questions, please contact Support at (800)456-8499 .